Terms and Conditions

Welcome to toktokload. The following T&Cs shall apply to all those who wish to use and purchase prepaid load using the toktok App. These T&Cs shall govern the terms under which you may access and use the toktok App, toktok website, and the services associated with it (together “toktokload Service” or “toktokload Products and Services”). By accessing, registering or using the toktokload Products and Services, you hereby accept and agree to be legally bound by the T&Cs. If you do not understand and agree to be bound by any of these T&Cs, you should not access or use any of the toktokload’s products and services.

These T&Cs shall be effective, valid, and binding from the time you agreed to it and it will exist up to the time that is terminated by either party, save for some provisions which shall remain effective after termination, as stated in this T&C, under any law, rule, or regulation and this shall govern the terms under which you may access and use the products and services of toktokload.

toktokload reserves the right to modify these T&Cs at any time without any prior notice. Any changes to these T&Cs shall be effective immediately upon publication on the toktok App or toktok website.

Subject to the applicable laws and regulations of the Philippines, these terms set out the entire agreement between you and us in relation to toktokload’s products and services – you agree that you will have no claim against toktokload, for any statement which is not explicitly set out in these terms. In the event that any of the provisions of these terms are deemed invalid or invalidated subsequently by any rules or regulations, the remaining provisions will not be affected, and the validity or enforceability of any other provision (or the remaining parts of that provision) will remain. If a court holds that we cannot enforce any part of these terms as drafted, we may replace those terms with similar terms to the extent enforceable under applicable laws and regulations, without changing the remaining terms of these terms. No delay in enforcing any provision of these terms will be construed to be a waiver of any rights under that provision.

Under these T&Cs, the terms “toktokload”, “we”, “us” and “our” refer to the company, together with its employees, directors, affiliates, successors and assigns. toktokload is a Filipino made prepaid loading services to all telecommunication networks in the Philippines.


“User” – refers to the one who is registered, verified and affiliated to use the products and services of toktokload and toktokwallet.

“Sender” – refers to a type of user who sends prepaid load to a specific contact thru toktokload.

“Receiver” – refers to a type of user who receives prepaid load thru toktokload.

“Send Load” – refers to the process of sending/ transferring load from one account to another user.

“Receive Load” – refers to the process of receiving prepaid load from one user.

“toktok Receipt” – refers to the summary of details as proof of sale and acknowledgment of payment on the products and services availed.

“Transaction fee” – refers to the supplementary payment in availing prepaid loads.

“T-PIN” – refers to the six (6) digit security number nominated by the User and is being required before a transaction shall be completed.

“Payment Reference Number” – is the automated eleven (11) digit number that the system will provide to be able to proceed with the successful loading transaction.

“Available Balance” – since the payment for toktokload is solely coming from the User’s toktokwallet account, this refers to the amount of the digital money inside the User’s toktokwallet account and is available for immediate use that includes, but not limited to buying load and sending load.

“Payment Summary” – refers to the amount of payment to be deducted for a certain transaction for the user’s review. This appears before allowing the user to continue with the payment.

ACCESS TO toktokload

The user agrees to use the toktokload only for lawful purposes and in a lawful manner at all times. The user shall comply with all any guidelines, notices, operating rules, and policies and instructions pertaining to the use of the toktokload.

It is the responsibility of the user to ensure that any information or data you provide to us in connection to the toktokload is accurate. It is our policy to prohibit and actively

pursue the prevention of money laundering and any activity that facilitates money laundering and terrorist financing and any activity that facilitates money laundering and terrorist financing. In the event that the user intended to give access to anyone,toktok will not be liable to any possible cause of infringement of security tohim/her.


You need to create an account in toktokwallet in order to use the toktokload. Since, toktokwallet shall be the sole payment platform that a user may use in availing toktokload’s products and services. The account is personal to you or to the juridical entity who caused its registration, and you are prohibited from lending, transferring, or permitting any other person to access your account, except those persons duly authorized on accounts owned by a juridical entity.

Upon registration, toktokload will automatically read your credentials and personal details from your toktokwallet account. toktokwallet will trigger the verification of the account.

You agree to provide all necessary information, including additional information that the toktokload may ask. You also agree that all information that you provide is true and correct to the best of your knowledge. Any false information will be used against you and your registration for toktokwallet and toktokload shall be terminated.


toktokload is a prepaid loading platform inside the toktok App.

The user’s toktokwallet account shall be the sole platform to be used in paying the requested prepaid load.

We reserve the right to modify, stop, suspend any of its services when circumstances so warrant without prior notice.

Transactions may be delayed or canceled due to various reasons including but not limited to, maintenance, downtime, verification process, or in compliance with existing laws or regulations.


The user agrees to abide by the obligations stated and the user shall understand that failure to abide by these obligations is punishable by reasonable penalties to the user’s account.

In using toktokload, you agree that you will not use it for your own profit or for commercial use. Likewise, you agree not to reverse-engineer, modify, or alter the application in any manner.

You, as the user, shall undertake to provide us with:

  1. A true, current and complete evidence of identity, and promptly update its personal information if and when it changes.
  2. Any identity documentation as may be requested by the management
  3. True, accurate, current and complete information as required by toktokload, to receive the service and any other information which may be required in relation to the receiver.
  4. Any other information that must be provided to avail the products and services.

The user is responsible for all initiated transactions and their fees while using the toktokload.

The user acknowledges and agrees that the services provided in connection with the user’s toktokload account should in no way be construed in line with the provision of banking services or remittance services.


Send and Receive Load. The user may send and received prepaid load to any individual anytime, anywhere in the Philippines as long as there is an available internet connection.

The user may already start enjoying the products and services offered by toktokload and its affiliates.


There are no limits in sending and receiving load as long as there is a sufficient balance in the sender’s toktokwallet account.


Fees, Rates and Other Charges. The user agrees to pay fees, rates, other charges, and applicable taxes, related to the service and its use. The amount of fees and charges may be revised as may deem necessary, effective immediately, without prior notice.

Fees and other charges imposed upon the user shall be inclusive of all Philippine taxes, and shall be credited from the user’s account.


Transactions made through the toktokload products and services are automatically recorded. You may view and review your transactions under the “Activities” tab. toktokload shall be held free and harmless from any and all liability should the Account / Transaction History statement be read by any person other than theuser.


Any transaction recorded in the toktokload’s transaction history and database are presumed true and correct. There will be a downloadable receipt and SMS / Text confirmation for every transaction. toktokload shall not be liable for any mistake made through person-to-person transactions.

Any disputes thereto should be reduced in writing by the user, and shall notify toktokload within twenty-four (24) hours from the date of the transaction. Failure to dispute the transaction within the reglementary period will result in its conclusiveness. Disputed transactions shall only be credited back once the same is properly investigated and verified. If no dispute is reported within the said period, all transactions and the entries in the Account/Transaction History statement are considered true, correct, and final.


Change in Details / Information

The owner of the account shall immediately inform the toktokload Customer Care of any change of personal information such as name, residency and contact information.

Fraudulent transactions

toktokload shall have the right to automatically suspend or block the toktokload user in the event that there is a reason to believe that the toktokload is being used for suspicious transactions by unauthorized persons.

The toktokload user acknowledges the authority of toktokload to suspend or block the user’s account.


toktokload will automatically require a six-digit pin for every transaction initiated by the user. Upon registration, a One Time Pin (OTP) will be required to complete the application. Remember not to share the OTP to anyone except with the consent of the user.


Failure to comply with these T&Cs, will warrant the termination or suspension of the user’s account.

In the event that the user’s account is suspended or terminated, the user agrees to hold toktokload completely free and harmless from any and all liabilities.


toktokload makes no warranty, express or implied regarding the functionality of the toktokload’s products and services.

toktokload is offered on an “AS IS”, “AS AVAILABLE” basis without warranties of any kind other than warranties that are incapable of exclusion, waiver or limitation under the laws applicable to these T&Cs.

toktokload, shall not be liable for any loss, costs, compensation, damage or liability to the user or third party arising directly or indirectly as a result of any or all of the following:

i.) Any delay, interruption or termination of the toktokload transaction, whether caused by any error, technical, mechanical, electrical or electronic fault or difficulty or any other reason or circumstance beyond its control, such as, but not limited to the following: calamity, war, acts of the government, acts of God, strike, enacted laws or regulations.

ii.) Theft or unauthorized use of the toktokload account or any loss, costs, damages or payable to any third party by the users.

iii.) Any misrepresentation or fraud by or misconduct of any third party.

In the event of any action that the user may file against toktokload, the user agrees that its liability shall not exceed One Thousand Pesos (P1,000.00) or the amount of damages actually suffered by the Account Holder, whichever is lower.


These Terms and Conditions shall be governed by the law of the Philippines.

These Terms and Conditions shall be governed and interpreted in accordance with Philippine Laws, and you submit to the exclusive jurisdiction of the Courts in the City of Pasig for the resolution of any disputes.


Venue of all suits shall be exclusively in Pasig City, to the exclusion of any other Courts.


No course of dealing, nor any failure to exercise, nor any delay in exercising any right, power or privilege hereunder shall operate as a waiver thereof, unless it is in writing signed by the Party granting the waiver


The invalidity or unenforceability, in whole or in part, of any provision in this Agreement shall not affect in any way the remainder of the provisions herein.


These T&Cs may only be released, discharged, supplemented, interpreted, amended, varied or modified by us through publishing an updated T&C in the toktok App and/or website.


These T&Cs constitute the entire agreement between the parties as to the use of toktokload and supersede and extinguish all previous drafts, agreements, arrangements, and understandings between the parties, whether written or oral relating to the use of toktokload.

Furthermore, the user agrees to be bound by these Terms and Conditions governing the use of the toktokload.


The toktokload team is committed to exceeding the standards of customer service. Teams’ top priority is to hear the customers' concerns, feedback, needs and requests granting customers the best service they need. Users may submit a ticket or even call the CSR, all the information disclosed will be confidential and resolved in the teams’ utmost manner.

For any concern go to: [email protected]

Or contact: 8424-8617