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Frequently Asked
Questions

All Online Franchisee who availed the toktok Online Franchise package and has registered their account in JC is eligible to apply as a toktok Franchise Operator by following these steps:


Step 1: Go to https://toktok.ph website

Step 2: Click “Be a toktok Operator”

Step 3: Sign up to the toktok Operator Registration Form and provide the needed requirements.

Step 4: Attend two (2) Operator Orientation (Schedule as follows):

  • Technical Training PREVIEW via zoom at 7pm with AD Jeffrey Ang, AD Rene Ayson and Ms. Bernadette Tejada
  • toktok Operator Orientation: Validation and Approval with the following schedule via zoom:

                       10:00am – 12:00nn

                       01:00pm – 03:00pm

                       04:00pm – 06:00pm

Link 1:

Meeting ID: 931 2288 3066

Passcode: 665536

Link 2:

Meeting ID: 963 3294 6475

Passcode: 741422

Note 1: For validation of account during the orientation, your registered FULL NAME in your toktok application should appear during the Zoom Orientation.

Note 2: Approval and validation will take  24-72 hours after attending at least two (2) required trainings EXCLUDING Sundays and holidays.

Payments will be transacted via PayPanda. The following are the available mode of payments:

  • Credit/Debit Cards
  • Online Banking
  • Banks over the counter payment via bills payment facility thru Paypanda
  • OTC Non-Bank or Remittance Partner
  • Dragonpay
  • JC Wallet 

 

Note: These are the only payment options that we accept at the moment.

 

You will receive an email notification on your registered email address the Paypanda transaction update if payment was successful. Please note of the following schedule of payment posting:

PAYMENT METHOD

PAYMENT VERIFICATION LEAD TIME

JC WALLET

Real Time

CREDIT / DEBIT CARD

Takes up to 20 minutes

ONLINE BANKING / E-WALLETS

Takes up 24 - 48 hours

OVER-THE-COUNTER BANK

Takes up 24 - 48 hours

OVER-THE-COUNTER NON-BANK

Takes up 24 - 48 hours

MOBILE PAYMENTS

Takes up to 20 minutes

Updated: May 28, 2021

NO. Transaction expires after 12 hours from the time of creation.

Renewal Fee as toktok Franchise Operator is WAIVED until December 31, 2021.

 

The Operator will issue the toktok ID to their Rider by scanning the QR Code in the Rider App. They can also print and have it laminated.

It takes up to 24 hours for a successful transaction to reflect on the portal. Also, PayPanda will send an email to you, once payment has been confirmed.

PAYMENT METHOD

TRANSACTION FEES

JC WALLET

P15.00

ONLINE BANKING

P25.00

OVER-THE-COUNTER BANK

P30.00

OVER-THE-COUNTER NON-BANK

P35.00

QR PAYMENTS

2% + P25.00

CREDIT / DEBIT

4.4% + P35.00

(PER TRANSACTION)

 

Here are the possible reasons: 

Incorrect Reference Number
If the MERCHANT REFERENCE NUMBER or MOBILE NUMBER was used instead upon payment. 

Incorrect Payment Chanel
If the transaction was paid using a different payment channel.

Short/Split Payment
If payment for the gateway fee was missed; or if it was paid on a separate transaction. 

Unfinished Transaction
The client did not proceed to his/her payment option so he/she did not receive an email from PayPanda. The client used the Merchant reference number to pay the transaction.

Please send us a copy of your information and PROOF OF PAYMENT via email: [email protected]
 

*Updated: June 06, 2021 

For commission encashment and check disbursement, you may contact the following: 

For check disbursement 

Email: [email protected]
Hotline: (632) ‎8-424-8617
Mobile: 0906.484.9502

For commission encashment

Email: [email protected]
Hotline: (632) ‎8-424-8617
Mobile: 0923.453.8523


-update June 07, 2021

Step 1: Contact your Operator and get the Rider’s Application Link Step 2: Click the Rider’s Application Link sent by the Operator (You should see your Operator’s name on top of the Registration Form) Step 3: Fill out the Registration Form Step 4: Upload the needed requirements (Professional Driver’s License, Motorcycle’s OR/CR & NBI Clearance)

Once your application has been verified by toktok, you’ll be requested to attend the Riders’ training. Training Schedules are as follows: Mondays – Saturdays: 10am- 12nn 1pm-3pm 4pm-6pm Zoom ID: 995 2950 9806 Meeting Password: 659763 It takes 24-72 hours to have your application approved excluding Sundays and Holidays.

After the Rider has successfully completed the Registration and the Riders’ Training, Rider must ensure that his/her Rider load wallet has sufficient balance. Follow these steps to request for top-up load: Step 1: Contact your Operator Step 2: Request your desired top-up load amount Step 3: Pay your Operator by any means as agreed by the both parties Step 4: You may now start earning with toktok! Example: Delivery Fare: PhP 200.00 Rider Wallet: PhP 40.00 – (Rider must have at least 20% of the total booking fare to be able to accept the booking) NOTE: Minimum top-up load for Rider is 500 only.

If the Rider forgot his/her password: Step 1: Click ‘Forgot Password’ Step 2: Check your registered email for the temporary password Step 3: You can now reset your password If the Rider forgot the email he/she has registered to toktok : Step 1: Call your Operator Step 2: if correct, try to click the ‘forgot password’ - if not, ask your operator to change your registered e-mail address then you may now click forgot password Note: Once we verified that the account belongs to you, it will take 24-72 Hours from the receipt of your request to be processed.

Try to refresh the toktok rider app. If there are still no available orders this means that there are no available bookings within 5km radius. The rider may move to another place to search for a booking.

In such cases, the Operator shall be the one to request for the transfer following these steps:
(Note: This is placed here for Rider’s information and guidance only)
Step 1: Reach us at:
             Trunk line:  8424.8617

             E-mail: [email protected]
             FB Messenger: https://www.facebook.com/profile.php?id=100054326605714

Step 2: Operator must provide the following information:
              Operator’s Full Name, ID Number, cellphone number and email address
              Rider’s Full Name, cellphone number and email address

Note: It will take 24-72 hours to have the Rider’s account  re-assigned to the toktok Operator.
            All processing stated above excludes Sundays and Holidays

Our accounting team is the one in charge of approving our rider's Gcash account. This is intended for FUTURE PROMOS and not specific to TOP UP.

Approval and usage of the rider's Gcash account will be announced. We'll keep you posted.

-Update: June 07, 2021

You can book in 2 ways, through toktok app and toktok website. Download the toktok app at google play store and apple store. The website delivery link of toktok is www.toktok.ph/delivery

Step 1: Open your toktok app and click the Order Details. Step 2: Enter the SENDER DETAILS and RECIPIENT DETAILS such as name, contact number, delivery address and landmark. Step 3: Select the Order Type if it's As Soon As Possible or Scheduled. Step 4: Click to whom payment should be collected, either from the SENDER or the RECIPIENT, for the meantime, payments are made through cash. Step 5: You may switch to EXPRESS DELIVERY if the item needs to be delivered urgently. Step 6: Add a short description of the items you will be having delivered and if you have a promo code type it in. Then confirm your booking. Step 6: You will see the total delivery fee then click BOOK NOW to confirm and wait for a rider to accept your booking. Note: We advise you to seal the items to be delivered only after they have been inspected by the rider. Ensure that your items are well packed for safe transportation, and allow your rider to take a photo as proof of pick-up. For the security of your packages, please transact solely with the assigned rider to your booking. All bookings and delivery which are accepted by the rider through the toktok App and toktok website.

For the meantime, payments are made through cash only. Note: The maximum amount of delivery fee is Php 2,000 only.

● Yes. You can specify your preferred Pick-up Date and Time if you have chosen the ‘Scheduled Delivery’ type of Booking. ● We also have the ASAP type of Booking, however time of pick-up varies on the road traffic and availability of the Riders in your respective area.

You can place your booking maximum of 7days in advance.

Send items such as documents, food, clothes, and general merchandise to your friends, loved ones or business partners. For the safety of your package and the Rider please avoid deliveries of the following items: Hazardous, explosive, flammable and unsafe items. Credit or debit cards Cash in any form of currencies Illegal substances Livestock Any unpacked / loose items that can be easily damaged in transit Real or imitation weapons including firearms or parts thereof, explosives or ammunition Note: The items stated above will not be insured and toktok will not be liable for any loss or damage.

PROFILE ● It allows you to edit your information indicated in your toktok app like your full name, email address and password ● Add a referral code once from your family member or friend who is a toktok online franchisee. MY DELIVERIES ● You can track your package. ● Once the rider is already in-transit with your package, you can monitor the rider’s location and you can also see if the package has been delivered. MY SAVED LOCATIONS ● Save your preferred and most frequented delivery addresses. ● Allowing better personalization of pickup or drop off points. NOTIFICATIONS ● We will send you a push notification whenever you book a delivery and if the Rider's accepts your booking. ● Notify you if the Rider is on the way and delivered your package to the recipient. ANNOUNCEMENTS ● You can receive messages from us regarding holidays, upgrade system and upcoming promos TALK TO US ● If you have any concerns or questions regarding your booking feel free to contact us at: Email: [email protected] Website: www.toktok.ph Telephone Number: (02) 84-248-617

You may track the location of your rider and your package thru toktok app by following these steps: Step 1: Open your toktok app Step 2: Click MY DELIVERIES on the left side of the screen. Step 3: Select ON THE WAY TO RECIPIENT. Step 4: Click DELIVERY TRACKING to track your package.

Step 1: Type in www.toktok.ph/delivery in your browser.

Step 2: Scroll down and click ASAP for immediate delivery and click SCHEDULED TIME for scheduled delivery.

Step 3: Type in exact pickup location name of sender, contact number and landmark of sender’s address. Then type in the exact drop off point location, recipient’s name, contact number and landmark of recipient’s address.

Step 4: If you have a promo code, you may type it in.

Step 5: Click to whom payment should be collected, either from the SENDER or the RECIPIENT.

Step 6: Click on the item description and drop down option will appear, you can choose the category of your item. If selected others, please specify on the box that will appear below

Step 7: You may switch to EXPRESS DELIVERY if the item needs to be delivered urgently.

Step 8: Below, you will see the total delivery fee then click BOOK NOW to confirm. A booking summary will appear, review and make sure that all the details are correct.

Step 9: CAPTCHA will appear at the bottom of the summary, type it in and click CONFIRM. SUCCESSFUL BOOKING will appear

Note: We advise you to seal the items to be delivered only after they have been inspected by the rider. Ensure that your items are well packed for safe transportation, and allow your rider to take a photo as proof of pick-up.

For the security of your packages, please transact solely with the assigned rider to your booking. All bookings and delivery which are accepted by the rider through the toktok App and toktok website.

Toktok charges Php60.00 for the first kilometer plus Php5.00 per succeeding kilometer.

Note: Prices may vary over time.

Updated: May 31, 2021 

ASAP - as soon as possible. The assigned rider is still able to accept another booking. 

SCHEDULED - customers will be able to set the pick-up time. The assigned rider is still able to accept another booking.
 
EXPRESS - rider’s priority. Riders can no longer accept another booking until this order has been fulfilled. 


*Updated: June 06, 2021 

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