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Frequently asked questions

All Online Franchisee who availed the toktok Online Franchise package and has registered their account in JC is eligible to apply as a toktok Franchise Operator by following these steps:

Step 1: Go to https://toktok.ph/delivery website
Step 2: Click “Be a toktok Operator”
Step 3: Sign up to the toktok Operator Registration Form and provide the needed requirements.
Step 4: Attend two (2) Operator Orientation (Schedule as follows):

toktok Operator Orientation: Validation and Approval with the following schedule via zoom:

10:00am – 12:00nn
01:00pm – 03:00pm
Link 1:
Meeting ID: 931 2288 3066
Passcode: 665536
Note 1: For validation of account during the orientation, your registered FULL NAME in your toktok application should appear during the Zoom Orientation.
Note 2: Approval and validation will take 24-72 hours after attending at least two (2) required trainings EXCLUDING Sundays and holidays.

As our partner, you will be given a unique access to your dashboard wherein you can administer your online shop, manage all your products, and monitor your sales generated by toktokmall.

You can only have 1 toktokwallet for 1 Philippine mobile number.

₱39 for the first kilometer and additional ₱8 per succeeding km.

Secure your P.A. or CPC from the LTFRB, then proceed with the online registration in toktokgo.

toktokload is a prepaid loading platform in the toktok App wherein Users may buy and/or send prepaid load to individuals, telecoms, cable and internet providers.

toktokbills is a e-payment in-app service platform of toktok application, wherein users may pay their bills like utilities, cable and internet, loans and other related transactions.

Step 1: Contact your Operator and get the Rider’s Application Link
Step 2: Click the Rider’s Application Link sent by the Operator (You should see your Operator’s name on top of the Registration Form)
Step 3: Fill out the Registration Form
Step 4: Upload the needed requirements (Professional Driver’s License, Motorcycle’s OR/CR & NBI Clearance)

1. SMS
2. Email
3. Dashboard Notification

Basic

- All features available
- Maximum limit of ₱100,000.00 per month
- Every user entitled to have one (1) Mobile Number is entitled to one (1) toktokwallet Account

Fully verified

- All features available
- Fully Verified accounts can be upgraded up to Enterprise Account Level
- Maximum limit ₱500,000.00 per month
- Every user is entitled to have one (1) Mobile Number is entitled to one (1) toktokwallet Account and one (1) Bank Account

Enterprise

- All features available
- Entitled to have their wallet limit up to ₱1,000,000.00
- There is no ceiling of cash in and cash out for the Enterprise Account Level User
- Enterprise Account holders are entitled to link their Bank Accounts (Thus, maximum of three (3) toktokwallet accounts; one (1) Mobile Number is entitled to one (1) toktokwallet Account)

Yes. Our customers can cancel their order/s as long as it is still under the PLACED ORDER status. However, once a rider has accepted the order and the food is already being prepared by the merchant, cancellation is no longer allowed. There is also no option to cancel if the selected merchant is auto accepting orders.

Professional Driver’s License
NBI Clearance
OR/CR
Drug Test (optional)
Conduction Sticker
Authorization Letter from the Vehicle Owner (if you are not the owner of the vehicle)
Deed of Sale (optional)
Acrylic Safety Barrier (depends on the Alert Level Status announced by DOH and/or LGU)
Comprehensive Insurance
LTFRB issued Requirements (any of the following):
- Certificate of Public Convenience (CPC)
- Provisional Authority (PA)
- Provisional Authority - TAS
Android Smartphones (with Google Services)

Transactions may be delayed or canceled due to various reasons including but not limited to, maintenance, downtime, verification process, or in compliance with existing laws or regulations.

If your load does not reflect after a successful transaction, you can do the following steps to check your purchase:

Ensure you have a stable network signal on your mobile phone.
Check if the amount has been deducted from your toktokwallet.
Look for the confirmation text message from toktokload in your inbox.
Verify that you entered the correct mobile number.
Check if recipient received a confirmation email or SMS from their provider.

toktokbills conducts a regular routinary Security Check, Vulnerability Check, and Consistency Check to ensure all Users’ details are secured and kept confidential.