Transactions may be delayed or canceled due to various reasons including but not limited to, maintenance, downtime, verification process, or in compliance with existing laws or regulations.
If your load does not reflect after a successful transaction, you can do the following steps to check your purchase:
- Ensure you have a stable network signal on your mobile phone.
- Check if the amount has been deducted from your toktokwallet.
- Look for the confirmation text message from toktokload in your inbox.
- Verify that you entered the correct mobile number.
- Check if recipient received a confirmation email or SMS from their provider.