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Frequently asked questions

All Online Franchisee who availed the toktok Online Franchise package and has registered their account in JC is eligible to apply as a toktok Franchise Operator by following these steps:

  • Step 1: Go to https://toktok.ph/delivery website
  • Step 2: Click “Be a toktok Operator”
  • Step 3: Sign up to the toktok Operator Registration Form and provide the needed requirements.
  • Step 4: Attend two (2) Operator Orientation (Schedule as follows):
  • Technical Training PREVIEW via zoom at 7pm with AD Jeffrey Ang, AD Rene Ayson and Ms. Bernadette Tejada
  • toktok Operator Orientation: Validation and Approval with the following schedule via zoom:
  • 10:00am – 12:00nn
    01:00pm – 03:00pm

  • Link 1:
    Meeting ID: 931 2288 3066
    Passcode: 665536

  • Note 1: For validation of account during the orientation, your registered FULL NAME in your toktok application should appear during the Zoom Orientation.

  • Note 2: Approval and validation will take 24-72 hours after attending at least two (2) required trainings EXCLUDING Sundays and holidays.

Payments will be transacted via PayPanda. The following are the available mode of payments:

  • Credit/Debit Cards
  • Online Banking
  • Banks over the counter payment via bills payment facility thru Paypanda
  • OTC Non-Bank or Remittance Partner
  • Dragonpay
  • JC Wallet
Note: These are the only payment options that we accept at the moment.

After the Rider has successfully completed the Registration and the Riders’ Training, Rider must ensure that his/her Rider load wallet has sufficient balance.

Follow these steps to request for top-up load:

Step 1: Contact your Operator
Step 2: Request your desired top-up load amount
Step 3: Pay your Operator by any means as agreed by the both parties
Step 4: You may now start earning with toktok!

Example: Delivery Fare: PHP 200.00 Rider Wallet: PHP 40.00 – (Rider must have at least 20% of the total booking fare to be able to accept the booking)

NOTE: Minimum top-up load for Rider is PHP 500 only.

As our partner, you will be given a unique access to your dashboard wherein you can administer your online shop, manage all your products, and monitor your sales generated by toktokmall.

1. SMS
2. Email
3. Dashboard Notification

Our partner has full control over maintenance of product and pricing.

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