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From 2 wheels to 4 wheels, we deliver! Hassle-free and fast delivery so that you're safe at home.

toktokdelivery is your go-to buddy when you want some things to be delivered, yet no time to go out.

Deliveries are made easy, because of the vehicle options that toktok offers. From a 2-wheel motorcycle up to a 4-wheel large truck, you'll surely have more reasons to book toktok to cater to your small, multiple, or bulk delivery needs.

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Frequently asked questions

  • Yes. You can specify your preferred Pick-up Date and Time if you have chosen the ‘Scheduled Delivery’ type of Booking.
  • Yes. You can specify your preferred Pick-up Date and Time if you have chosen the ‘Scheduled Delivery’ type of Booking.
  • We also have the ASAP type of Booking, however time of pick-up varies on the road traffic and availability of the Riders in your respective area.

All Online Franchisee who availed the toktok Online Franchise package and has registered their account in JC is eligible to apply as a toktok Franchise Operator by following these steps:

  • Step 1: Go to https://toktok.ph/delivery website
  • Step 2: Click “Be a toktok Operator”
  • Step 3: Sign up to the toktok Operator Registration Form and provide the needed requirements.
  • Step 4: Attend two (2) Operator Orientation (Schedule as follows):
  • Technical Training PREVIEW via zoom at 7pm with AD Jeffrey Ang, AD Rene Ayson and Ms. Bernadette Tejada
  • toktok Operator Orientation: Validation and Approval with the following schedule via zoom:
  • 10:00am – 12:00nn
    01:00pm – 03:00pm

  • Link 1:
    Meeting ID: 931 2288 3066
    Passcode: 665536

  • Note 1: For validation of account during the orientation, your registered FULL NAME in your toktok application should appear during the Zoom Orientation.

  • Note 2: Approval and validation will take 24-72 hours after attending at least two (2) required trainings EXCLUDING Sundays and holidays.

For commission encashment and check disbursement, you may contact the following:

For check disbursement

Email: > [email protected]

Hotline: (632) ‎8-424-8617
Mobile: 0906.484.9502

For commission encashment
Email: [email protected]

Hotline: (632) ‎8-424-8617
Mobile: 0923.453.8523

- Update June 07, 2021

Renewal Fee as toktok Franchise Operator is WAIVED until December 31, 2021.

After the Rider has successfully completed the Registration and the Riders’ Training, Rider must ensure that his/her Rider load wallet has sufficient balance.

Follow these steps to request for top-up load:

Step 1: Contact your Operator
Step 2: Request your desired top-up load amount
Step 3: Pay your Operator by any means as agreed by the both parties
Step 4: You may now start earning with toktok!

Example: Delivery Fare: PHP 200.00 Rider Wallet: PHP 40.00 – (Rider must have at least 20% of the total booking fare to be able to accept the booking)

NOTE: Minimum top-up load for Rider is 500 only.

Step 1: Open your toktok app and click the Order Details.
Step 2: Enter the SENDER DETAILS and RECIPIENT DETAILS such as name, contact number, delivery address and landmark.
Step 3: Select the Order Type if it's As Soon As Possible or Scheduled.
Step 4: Click to whom payment should be collected, either from the SENDER or the RECIPIENT, for the meantime, payments are made through cash.
Step 5: You may switch to EXPRESS DELIVERY if the item needs to be delivered urgently.
Step 6: Add a short description of the items you will be having delivered and if you have a promo code type it in. Then confirm your booking.
Step 7: You will see the total delivery fee then click BOOK NOW to confirm and wait for a rider to accept your booking.

Note: We advise you to seal the items to be delivered only after they have been inspected by the rider. Ensure that your items are well packed for safe transportation, and allow your rider to take a photo as proof of pick-up. For the security of your packages, please transact solely with the assigned rider to your booking. All bookings and delivery which are accepted by the rider through the toktok App and toktok website.

Step 1: Type in www.toktok.ph/delivery in your browser.
Step 2: Scroll down and click ASAP for immediate delivery and click SCHEDULED TIME for scheduled delivery.
Step 3: Type in exact pickup location name of sender, contact number and landmark of sender’s address. Then type in the exact drop off point location, recipient’s name, contact number and landmark of recipient’s address.
Step 4: If you have a promo code, you may type it in.
Step 5: Click to whom payment should be collected, either from the SENDER or the RECIPIENT.
Step 6: Click on the item description and drop down option will appear, you can choose the category of your item. If selected others, please specify on the box that will appear below.
Step 7: You may switch to EXPRESS DELIVERY if the item needs to be delivered urgently.
Step 8: Below, you will see the total delivery fee then click BOOK NOW to confirm. A booking summary will appear, review and make sure that all the details are correct.
Step 9: CAPTCHA will appear at the bottom of the summary, type it in and click CONFIRM. SUCCESSFUL BOOKING will appear

Note: We advise you to seal the items to be delivered only after they have been inspected by the rider. Ensure that your items are well packed for safe transportation, and allow your rider to take a photo as proof of pick-up.

For the security of your packages, please transact solely with the assigned rider to your booking. All bookings and delivery which are accepted by the rider through the toktok App and toktok website.

For the meantime, payments are made through cash only.

Note: The maximum amount of delivery fee is PHP 2,000 only.

In such cases, the Operator shall be the one to request for the transfer following these steps:
(Note: This is placed here for Rider’s information and guidance only)

Step 1: Reach us at: Step 2: Operator must provide the following information:
Operator’s Full Name, ID Number, cellphone number and email address
Rider’s Full Name, cellphone number and email addres

Note: It will take 24-72 hours to have the Rider’s account re-assigned to the toktok Operator.
All processing stated above excludes Sundays and Holidays

If the Rider forgot his/her password:

Step 1: Click ‘Forgot Password’
Step 2: Check your registered email for the temporary password
Step 3: You can now reset your password

If the Rider forgot the email he/she has registered to toktok :

Step 1: Call your Operator
Step 2: If correct, try to click the ‘forgot password’ - if not, ask your operator to change your registered e-mail address then you may now click forgot password

Note: Once we verified that the account belongs to you, it will take 24-72 Hours from the receipt of your request to be processed.

Try to refresh the toktok rider app. If there are still no available orders this means that there are no available bookings within 3km radius. The rider may move to another place to search for a booking.

PROFILE
  • It allows you to edit your information indicated in your toktok app like your full name, email address and password
  • Add a referral code once from your family member or friend who is a toktok online franchise.
MY DELIVERIES
  • You can track your package.
  • Once the rider is already in-transit with your package, you can monitor the rider’s location and you can also see if the package has been delivered.
MY SAVED LOCATIONS
  • Save your preferred and most frequented delivery addresses.
  • Allowing better personalization of pickup or drop off points.
NOTIFICATIONS
  • We will send you a push notification whenever you book a delivery and if the Rider's accepts your booking.
  • Notify you if the Rider is on the way and delivered your package to the recipient.
ANNOUNCEMENTS
  • You can receive messages from us regarding holidays, upgrade system and upcoming promos
TALK TO US
  • If you have any concerns or questions regarding your booking feel free to contact us at:
Email: [email protected]
Website: www.toktok.ph
Telephone Number: (02) 84-248-617

You can book in 2 ways, through toktok app and toktok website. Download the toktok app at google play store and apple store. The website delivery link of toktok is www.toktok.ph/delivery

Our accounting team is the one in charge of approving our rider's Gcash account. This is intended for FUTURE PROMOS and not specific to TOP UP.

Approval and usage of the rider's Gcash account will be announced. We'll keep you posted.

- Update: June 07, 2021

NO. Transaction expires after 12 hours from the time of creation.

Step 1: Contact your Operator and get the Rider’s Application Link
Step 2: Click the Rider’s Application Link sent by the Operator (You should see your Operator’s name on top of the Registration Form)
Step 3: Fill out the Registration Form
Step 4: Upload the needed requirements (Professional Driver’s License, Motorcycle’s OR/CR & NBI Clearance)

You will receive an email notification on your registered email address the Paypanda transaction update if payment was successful. Please note of the following schedule of payment posting:

PAYMENT METHOD PAYMENT VERIFICATION LEAD TIME
JC WALLET Real Time
CREDIT / DEBIT CARD Takes up to 20 minutes
ONLINE BANKING / E-WALLETS Takes up 24 - 48 hours
OVER-THE-COUNTER BANK Takes up 24 - 48 hours
OVER-THE-COUNTER NON-BANK Takes up 24 - 48 hours
MOBILE PAYMENTS Takes up to 20 minutes
Updated: May 28, 2021

Once your application has been verified by toktok, you’ll be requested to attend the Riders’ training. Training Schedules are as follows:

Mondays – Saturdays:
10am- 12nn
1pm-3pm

Zoom ID: 995 2950 9806
Meeting Password: 659763

It takes 24-72 hours to have your application approved excluding Sundays and Holidays.

How many days is the maximum for Scheduled Delivery?

You may track the location of your rider and your package thru toktok app by following these steps:

Step 1: Open your toktok app. Step 2: Click MY DELIVERIES on the left side of the screen. Step 3: Select ON THE WAY TO RECIPIENT. Step 4: DELIVERY TRACKING to track your package.

Toktok delivery rates depends on the Vehicle Type you need for your booking.
TYPE OF VEHICLE BASE FARE
MOTORCYCLE Base fare : PHP60.00 (1st KM) + PHP5.00 (for every succeeding KM)
SEDAN Base fare : PHP120.00 (1st KM) + PHP20.00 (for every succeeding KM)
MPV (300kg) Base fare : PHP120.00 (1st KM) + PHP20.00 (for every succeeding KM)
MPV (600kg) Base fare: PHP280.00 (1st KM) + PHP25.00 (per succeeding KM)
Van (1,000kg) Base fare: PHP370.00 (1st KM) + PHP25.00 (for every succeeding KM)
Small Truck (1,000kg) Base fare: PHP370.00 (1st KM) + PHP25.00 (per succeeding KM)
Large Truck (2,000kg) Base fare: PHP1,700.00 (1st KM) + PHP45.00 (per succeeding KM)

Note: Prices may vary without prior notice.
Rates Updated: August 10, 2021

It takes up to 24 hours for a successful transaction to reflect on the portal. Also, PayPanda will send an email to you, once payment has been confirmed.

PAYMENT METHOD TRANSACTION FEES
JC WALLET P15.00
ONLINE BANKING P25.00
OVER-THE-COUNTER BANK P30.00
OVER-THE-COUNTER NON-BANK P35.00
QR PAYMENTS 2% + P25.00
CREDIT / DEBIT 4.4% + P35.00

(PER TRANSACTION)

Payments will be transacted via PayPanda. The following are the available mode of payments:

  • Credit/Debit Cards
  • Online Banking
  • Banks over the counter payment via bills payment facility thru Paypanda
  • OTC Non-Bank or Remittance Partner
  • Dragonpay
  • JC Wallet
Note: These are the only payment options that we accept at the moment.

Try to refresh the toktok rider app. If there are still no available orders this means that there are no available bookings within 3km radius. The rider may move to another place to search for a booking.

Send items such as documents, food, clothes, and general merchandise to your friends, loved ones or business partners. For the safety of your package and the Rider please avoid deliveries of the following items: Hazardous, explosive, flammable and unsafe items. Credit or debit cards Cash in any form of currencies Illegal substances Livestock Any unpacked / loose items that can be easily damaged in transit Real or imitation weapons including firearms or parts thereof, explosives or ammunition Note: The items stated above will not be insured and toktok will not be liable for any loss or damage.

ASAP vs SCHEDULED DELIVERY

ASAP - as soon as possible. The assigned rider is still able to accept another booking.

SCHEDULED - customers will be able to set the pick-up time. The assigned rider is still able to accept another booking.

EXPRESS - rider’s priority. Riders can no longer accept another booking until this order has been fulfilled.

*Updated: June 06, 2021

Here are the possible reasons:

Incorrect Reference Number
If the MERCHANT REFERENCE NUMBER or MOBILE NUMBER was used instead upon payment.

Incorrect Payment Chanel
If the transaction was paid using a different payment channel.

Short/Split Payment
If payment for the gateway fee was missed; or if it was paid on a separate transaction.

Unfinished Transaction
The client did not proceed to his/her payment option so he/she did not receive an email from PayPanda. The client used the Merchant reference number to pay the transaction.

Please send us a copy of your information and PROOF OF PAYMENT via email: [email protected]

*Updated: June 06, 2021

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