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Now you don't have to go out to reload your prepaids! Using your toktokwallet, you may now buy mobile credits via toktok.

Just choose your service provider and the amount you need.

Frequently asked questions

As of now, we do not have rebates in toktokload. Stay tuned for more updates to our promotions through our official social media pages.

Yes, toktokload requires you to have an internet connection for you to have a successful e-load transaction.

Yes, toktokload is available for both Android and IOS.

toktokload is a prepaid loading platform in the toktok App wherein Users may buy and/or send prepaid load to individuals, telecoms, cable and internet providers.

The transaction cannot be reversed once the purchase has been completed. Thus, refund only applies for those instances with technical errors.

Yes, you will receive an email confirming your purchase has been successful and credited to your account. This includes the purchase details as proof of transaction. Please be aware that sometime this email may be delayed.

toktokload conducts a regular routinary Security Check, Vulnerability Check, and Consistency Check to ensure all Users’ details are secured and kept confidential.

Transactions may be delayed or canceled due to various reasons including but not limited to, maintenance, downtime, verification process, or in compliance with existing laws or regulations.

If your load does not reflect after a successful transaction, you can do the following steps to check your purchase:
  • Ensure you have a stable network signal on your mobile phone.
  • Check if the amount has been deducted from your toktokwallet.
  • Look for the confirmation text message from toktokload in your inbox.
  • Verify that you entered the correct mobile number.
  • Check if recipient received a confirmation email or SMS from their provider.

Your toktokwallet account shall be the sole platform to be used in paying the requested prepaid load.

You may contact the Customer Care Support of toktokload in order to check and validate the transaction if there’s any error occurred. Any disputes by the User shall notify toktokload within twenty-four (24) hours from the date of the transaction.

For any dispute and/or erroneous transaction, User may reach to our team thru the following details:

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